March 28, 2020
Hello, everyone.
In my last note, I promised you that this credit union would be here for you, our valued members, during this unprecedented time of crisis. 121 Financial Credit Union remains open for business and at the ready to help you in any way we can.
I’m writing to inform you that we have decided to, effective Monday, March 30, 2020, place an automatic 60-day deferment on all of our consumer loans, including vehicle loans, personal loans and credit cards. For mortgages, our partner TruHome is offering 90-day forbearance for members who qualify, but you must request assistance at: https://www.truhome.com/covid-19/.
For our consumer loan relief program, here’s what you need to know:
Please note that loan payments made before April 1, 2020, will not be reversed. If you have a 121 Financial Credit Union loan that is excluded from this program or you are more than 60 days delinquent on your loan, please contact our Member Resolutions Team at 904-723-6300, ext. 3300 or 800-342-2352, ext. 3300 if you want information about possible payment assistance.
If you want to continue making your scheduled loan payments, you are welcome to do so through online banking, any drive through location, or by calling the Contact Center at 904-723-6300 or 800-342-2352. If you have automatic loan payments established through Easy Pay, you will need to go into Easy Pay to suspend those payments. Any loan payments (whether automatic or manual) received by 121 Financial Credit Union during this skip-payment program will be applied to your loan balance as usual.
Please be aware of the following important terms of this program:
For more information, we've created a webpage with answers to other common questions.
121 Financial has been a solid, reliable institution in Jacksonville for more than 85 years, and we are proud to be an essential part of our members’ lives and this community. Our credit union was born in the Great Depression, after many of the banks failed. We’ve weathered the Oil Crisis, the 80s downturn, the Great Recession and other crises – always with the mission to help our members stay in their homes, keep their cars, and make ends meet. We will weather this storm, too, together.
Again, if you are experiencing a hardship related to the COVID-19 outbreak, please call us at 904-723-6300 or email us at ask121@121fcu.org today so we can work through it together. Don’t wait to reach out to us. We are here to help.
Thank you again for being a member of this credit union.
Warm regards,
David Marovich
Chief Executive Officer
121 Financial Credit Union
P.S. For general operational updates, please continue to monitor our COVID-19 Information Center.